Course Overview
A comprehensive, 7-unit blended certificate programme for aspiring medical receptionists and administrative staff in healthcare settings. Covers front-of-house operations, patient communication, health record management, and hospital administration.
The programme is ideal for individuals seeking employment in hospitals, clinics, pharmacies, and private practices across Namibia.
Who Should Attend?
Aspiring medical receptionists
Hospital and clinic administrative staff
Pharmacy front-desk personnel
GP and specialist practice staff
Private healthcare employees
Course Outline
| # | Module / Unit | Key Topics |
|---|---|---|
| Unit 1 | Introduction to Healthcare Administration | Healthcare system overview, roles, record systems |
| Unit 2 | Communication & Customer Service | Professional communication, telephone etiquette, patient interaction |
| Unit 3 | Health & Safety in the Workplace | Infection control, emergency procedures, OSHE basics |
| Unit 4 | Ethics & Confidentiality | Patient rights, POPIA, professional boundaries, confidentiality |
| Unit 5 | Health Records & Medical Terminology | Medical terminology, filing systems, electronic health records |
| Unit 6 | Billing & Accounts | Medical aid billing, invoicing, payment processing, accounts basics |
| Unit 7 | Practical Reception Skills | Reception simulation, appointment scheduling, patient flow management |
Entry Requirements
- Grade 12 / NSSCO or equivalent
- Proficiency in English
- Computer literacy (basic)
- Good interpersonal and communication skills
